This AP story profiles the installation of Verizon’s Fios FTTH service at a reporter’s home. The reporter is happy with the service save for an unfortunate incident during install:

"When Verizon runs fiber to your house, the company needs to install a box on an inside wall. It was in drilling through a wall to connect that box to a fiber conduit that our installer hit an electrical wire. That knocked the power out and left our electrical box — and the front of the house — smoking.

The technicians compounded this error by insisting that we pay for the electrical repairs, then bill them. We’d be reimbursed in 30 days, they assured us. My wife was having none of that. Verizon’s insurance company cut us a check for the $2,650 repair within days."